Outage Detective
Notice it, explain it, say it plainly.
Three agents with separate jobs. None of them can change the network.
Watcher
Runs customer-like checks and reads ticket text for clusters, such as "Crave won't load".
Investigator
Looks for what the failures share: a packet size, a route, a firmware version, a region.
Communicator
Drafts the internal incident note, a status update and a script for support staff.
The investigator ends with a short case file: a likely cause, the evidence for it, and a suggested fix, such as rolling back one firmware group or moving traffic off one circuit. An engineer reads it and decides. The approval inbox shows the case beside the drafts.