Data
About 200 customers, none of them real.
The demo runs on generated data only, shaped like an ISP's records but not copied from anyone's systems.
- Tickets
- Category, date, tone
- Speed tests
- Wired versus Wi-Fi, against plan speed
- Wi-Fi drops
- By day and time of day
- Billing
- Plan, price, payment history
- Usage
- Data used compared with what the plan allows
A handful of customers get a hidden cause planted: a Wi-Fi problem, a line problem, a plan that's too big or too small, an angry billing dispute. The answer key is kept apart from what the agents can read.
That makes the demo checkable: did the diagnoser find the planted cause? The tracker uses the same key to simulate who stays. See the shared pipeline.