Rules
AI speeds it up. People stay accountable.
A short rulebook every agent team follows, whatever its job.
Checkpoints
Anything that reaches a customer or changes a system waits for a named person.
Least access
Agents get read tools. Tools that act exist only after the approval step.
Audit trail
Inputs, reasoning, drafts and the human decision are saved for every case.
Off switch
Any team can be paused at once, and its sends are capped per day.
Each team is also scored against planted answers before it's trusted, and human overrides are reviewed to tune it. Team-specific rules: approvals, hidden faults, churn.